COMPANY OVERVIEW
Nilpferd® is an online retailer focused on reusable cooling products and related accessories for customers in the United States. The Site is operated by Taizhou Huaishu E-commerce Studio, a registered business entity based in Zhejiang, China.
FULFILLMENT & SERVICE
Our product sourcing and business operations are managed from China, while eligible orders for customers in the contiguous United States are fulfilled through our fulfillment partners. We work to provide a straightforward shopping experience with clear policies, secure checkout, and responsive customer support.
OUR COMMITMENT
We are committed to offering practical cooling solutions with transparent service standards. Our team handles order inquiries, shipping questions, returns, and product-related support with care and professionalism. For current shipping, return, and payment details, please refer to the relevant policy pages on our website.