Payment Policy

Last Updated: June 2, 2026

This Payment Policy explains the payment methods accepted on nilpferdcubes.com, how billing works, how refunds are issued, and how payment information is handled when you place an order with Nilpferd. Nilpferd products, brand assets, and brand intellectual property are owned by Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行), the registered business and brand owner for this website. BASTIANHER LTD serves as the authorized U.S. operations and payment support entity for nilpferdcubes.com. BASTIANHER LTD assists with payment support, order processing, customer support, returns, and refunds for purchases made through this Site.

A. Accepted Payment Methods

We accept secure payments through our checkout system. Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo
  • PayPal

Depending on your device, browser, location, payment provider availability, and checkout eligibility, accelerated or wallet-based checkout options such as Shop Pay, Apple Pay, Google Pay, or Venmo may also be available at checkout.

Apple Pay and Venmo may only appear for eligible customers in supported checkout environments. If a payment method is not displayed at checkout, it is not available for that specific order.

The payment methods shown at checkout are the final available payment options for your order.

B. Currency, Taxes, and Final Charges

All prices displayed on this Site are listed in U.S. Dollars (USD), unless otherwise stated at checkout.

Product prices do not include sales tax unless stated otherwise. Where required by applicable law, any applicable sales tax will be calculated and displayed during checkout based on the shipping destination and the information provided during checkout.

You will be charged the final total amount shown on the checkout page at the time you place your order. This total may include the product price, applicable taxes, shipping charges, and any valid discounts applied at checkout.

Nilpferd does not charge additional payment handling fees for using the payment methods available through our checkout system. However, your bank, card issuer, or payment provider may apply separate fees, currency conversion charges, or international transaction fees according to its own terms.

C. Billing Terms

When you place an order, your selected payment method will be authorized and charged at checkout.

By placing an order on this Site, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate and complete.

If your payment is declined, rejected, flagged for review, or cannot be successfully processed, your order will not be completed. In that case, you may need to use a different payment method or verify your billing information before placing a new order.

Orders are not considered accepted until payment has been successfully processed and the order has been confirmed by our system.

D. Payment Security & Processing

We take payment security seriously. Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website.

Payments are processed through third-party payment service providers, including Shopify Payments, PayPal, and other supported checkout providers where available. BASTIANHER LTD serves as the authorized U.S. operations and payment support entity for nilpferdcubes.com and assists with payment support related to customer orders.

We do not store full raw card details on our own servers. Payment information is handled by secure third-party payment processors according to their own security standards and applicable payment regulations.

E. Fraud Prevention and Order Review

To help prevent fraud, unauthorized transactions, chargebacks, and payment abuse, orders may be subject to verification or review before approval.

We reserve the right to refuse, cancel, or hold any order if suspicious, incomplete, or inconsistent billing, payment, account, or shipping information is provided.

In some cases, we may contact you to confirm order details, billing information, or shipping information before processing the order.

F. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund is approved and processed by us, please allow up to 7 business days for the refunded amount to appear on your bank, card, or payment account, depending on your payment provider and financial institution.

If your original payment method is no longer available, the refund process may be subject to the rules of your payment provider or financial institution.

For more information about return eligibility, refund approval, and return procedures, please review our Return & Refund Policy.

G. Shipping Charges and Checkout Display

Shipping charges, if any, are shown during checkout. For shipping destinations and delivery eligibility, please refer to our Shipping Policy.

If the Site states that a shipping promotion, free shipping condition, or regional shipping offer applies, the final eligible shipping rate will be reflected at checkout based on the shipping address entered and the applicable shipping settings for your order.

H. Payment Method Availability

Some payment methods may not be available to every customer. Availability may depend on your country or region, device type, browser, payment provider settings, account eligibility, checkout configuration, and the payment method supported by your bank or wallet provider.

If Apple Pay, Google Pay, Shop Pay, Venmo, or another accelerated checkout option does not appear during checkout, please use one of the available payment methods displayed on the checkout page.

I. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our business practices, payment methods, legal requirements, checkout providers, or operational needs. Any updates will be posted on this page together with the revised “Last Updated” date.

J. Contact & Business Information

Brand: Nilpferd

Registered Business & Brand Owner: Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行)

Unified Social Credit Code: 91331002MA2MBFGF6H

Registered Address: Room 1208, Building 3, Business Center, No. 114 Jiefang South Road, Haimen Subdistrict, Jiaojiang District, Taizhou, Zhejiang, China 318000

Authorized U.S. Operations & Payment Support Entity: BASTIANHER LTD

Registered Business Address: 815 W Market St, Louisville, KY 40202, United States

Customer Support Phone: +1 706-628-6309 (Mon - Fri, 9:30 AM - 6:30 PM Eastern Time)

Email: support@nilpferdcubes.com

WhatsApp: +86 131 6591 1188

Order Cut-Off Time: 5:00 PM Eastern Time, Monday to Friday