Find answers to common questions about reusable ice cubes, including how they work, how to freeze them, how to use them in drinks and coolers, cleaning tips, shipping, returns, and customer support.
Trying to decide between regular ice and reusable cubes? Read our guide to reusable ice cubes vs regular ice before packing your cooler.
1. What are reusable ice cubes?
reusable ice cubes are individual cooling cubes made to replace disposable ice in coolers, drink buckets, lunch bags, and outdoor setups. Instead of melting into loose water, each cube is sealed so it can be frozen, used, rinsed, and refrozen for repeated cooling.
2. Are these ice packs ?
No. We sell reusable ice cubes, not ice packs. The cubes are small, separate pieces designed to surround bottles, cans, snacks, seafood, or food containers more like regular ice cubes. The included bag is only for storage, carrying, and organizing the cubes.
3. How are reusable ice cubes different from regular ice?
Regular ice melts into water, which can soak food packaging, soften labels, and dilute drinks. reusable ice cubes are sealed cooling cubes, so they help keep items cold without filling your cooler or cup with meltwater. They are also reusable, so you do not need to buy disposable ice every time.
4. Can I use reusable ice cubes in drinks?
Yes. reusable ice cubes can be used to help chill drinks without watering them down. They are useful for water bottles, soda, cocktails, iced coffee, pitchers, party tubs, and drink coolers. For best results, freeze the cubes completely before adding them to beverages.
5. Can I use them in coolers?
Yes. reusable ice cubes are designed for coolers used on camping trips, fishing trips, beach days, road trips, picnics, BBQs, tailgates, and grocery runs. Because the cubes are separate pieces, they can fill gaps around cans, bottles, food containers, and packaged items.
6. Do the cubes melt or leak?
The cubes warm up over time like any frozen cooling product, but they are sealed and should not turn your cooler into a puddle like loose ice. Check the cubes before each use and stop using any cube that appears cracked, damaged, or leaking.
7. What are the cubes filled with?
reusable cooling cubes are filled with purified water and sealed in BPA-free, food-safe plastic. They are made for repeated cold retention around food and drinks when used as directed.
8. How long do reusable ice cubes stay cold?
Cooling time depends on the number of cubes used, cooler insulation, outside temperature, sun exposure, how often the lid is opened, and whether the food and drinks were pre-chilled. For best performance, freeze the cubes fully and use enough reusable ice cubes to surround the items you want to keep cold.
9. How many reusable ice cubes do I need?
The right amount depends on your cooler size, trip length, and how tightly the cooler is packed. A small cooler or drink tub usually needs fewer cubes, while a large camping or fishing cooler needs more coverage.
- Choose the 12lb pack for smaller coolers, drinks, lunch storage, and short trips.
- Choose the 24lb pack for larger coolers, outdoor events, fishing, camping, and longer trips.
- Choose value packs when you need extra cubes for multiple coolers or repeated use.
10. How do I freeze them?
Place the reusable ice cubes in your freezer until they are completely frozen. For faster and more even freezing, spread the cubes out instead of leaving them tightly packed. Keep a set in the freezer so they are ready for coolers, drinks, and daily use.
11. How do I clean reusable ice cubes?
Rinse the cubes with clean water after use. If needed, wash gently with warm water and mild soap, rinse well, and let them dry before refreezing. Do not clean with hot water and do not put them in boiling water, a dishwasher, microwave, oven, or any high-heat environment.
12. Are they safe around food and drinks?
Yes. reusable ice cubes are made with BPA-free, non-toxic materials for everyday use around food and drinks. As with any reusable food-contact item, rinse before first use and keep the cubes clean between uses.
13. Can I use them for fishing, camping, beach trips, and parties?
Yes. reusable ice cubes are useful for fishing, camping, beach trips, boating, tailgating, BBQs, parties, lunch bags, and road travel. They are especially helpful when you want cold storage without loose meltwater soaking the cooler.
14. Where do U.S. orders ship from?
Nilpferd® brand intellectual property is owned by Taizhou Fengxing E-commerce Store, and the store channel is operated securely by our merchant of record, BASTIANHER LTD. All eligible U.S. orders are stocked domestically and dispatched directly from our local third-party logistics (3PL) fulfillment hubs in Fontana, California and Port Reading, New Jersey.
15. How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery for eligible U.S. orders usually takes 5-7 business days via domestic carriers after shipment, depending on your destination, carrier volume, and weather constraints.
16. What is your return policy?
You may request an eligible return within 30 days from the date your order is marked as delivered. For non-quality-related returns, items must be unused, unwashed, unaltered, and returned in their original packaging with all included accessories. Customers are responsible for return shipping costs for non-quality-related returns. All authorized domestic returns must be sent back locally to our US returns warehouse in Fontana, CA. If your item arrives damaged, defective, incorrect, or missing, please contact support with your order number and photos. For verified defective, damaged, incorrect, or missing items, we will help provide an appropriate resolution and cover reasonable return shipping costs when a return is required. For full eligibility details, return conditions, and refund timing, please review our Return & Refund Policy before sending anything back.
17. Which pack should I choose?
Choose the 12lb reusable ice cube pack for smaller coolers, drinks, and short trips. Choose the 24lb reusable ice cube pack for larger coolers and outdoor use. If you need more coverage, compare our reusable ice cube packs.
18. How can I contact customer support?
You can contact us at support@nilpferdcubes.com, call our US support line at +1 706-628-6309, or reach out through our Contact Us page. To help us assist you faster, please include your order number and the name used at checkout.

