Contact information
If you have any questions about our reusable ice cubes, 12lb or 24lb pack orders, shipping, returns, wholesale inquiries, or after-sales support, please contact us using the details below. We are committed to providing timely and reliable customer service.
Nilpferd products, brand assets, and brand intellectual property are owned by Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行), the registered business and brand owner for this website. BASTIANHER LTD serves as the authorized U.S. operations and payment support entity for nilpferdcubes.com. BASTIANHER LTD assists with customer transactions, payment support, order processing, customer support, returns, and refunds for purchases made through this website. Orders are fulfilled through our local U.S. third-party warehouse network for customers within the 48 contiguous United States.
Customer Service Details
Registered Business & Brand Owner: Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行)
Unified Social Credit Code: 91331002MA2MBFGF6H
Registered Address: Room 1208, Building 3, Business Center, No. 114 Jiefang South Road, Haimen Subdistrict, Jiaojiang District, Taizhou, Zhejiang, China 318000
Authorized U.S. Operations & Payment Support Entity: BASTIANHER LTD
Registered Business Address: 815 W Market St, Louisville, KY 40202, United States
Customer Support Phone: +1 706-628-6309
Email: support@nilpferdcubes.com
WhatsApp: +86 131 6591 1188
Customer Service Hours
Customer Support Hours: Monday to Friday, 9:30 AM - 6:30 PM Eastern Time
Saturday and Sunday: Closed
Response Time
We aim to respond to all customer inquiries within 1 business day. Response times may be slightly longer during public holidays or periods of high inquiry volume.
Order Support
For order status, shipping, returns, refunds, product questions, or after-sales support, please contact us by email or WhatsApp.
To help us assist you more efficiently, please include your order number and the name or email address used at checkout when contacting us about an order.
Additional Information
For more details about shipping, returns, payments, privacy, and terms, please visit the following pages: