Privacy policy
Last Updated: May 26, 2026
This Privacy Policy describes how nilpferdcubes.com (the “Site”) collects, uses, shares, stores, and protects your personal information when you visit the Site, place an order, or otherwise interact with us. Nilpferd products, brand assets, and brand intellectual property are owned by Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行), the registered business and brand owner for this website. BASTIANHER LTD serves as the authorized U.S. operations and payment support entity for nilpferdcubes.com. BASTIANHER LTD assists with customer transactions, payment support, order processing, customer support, returns, and refunds for purchases made through this Site. In this Privacy Policy, “we,” “us,” and “our” refer to the business operations conducted for nilpferdcubes.com, unless the context specifically refers to brand or intellectual property ownership.
A. Personal Information We Collect
We may collect different types of personal information depending on how you interact with our Site.
Device Information: When you visit the Site, we may automatically collect certain information about your device and browsing activity, such as your web browser, IP address, time zone, referring website, pages viewed, and certain cookies or similar technologies installed on your device.
Order Information: When you place an order, we may collect your name, billing address, shipping address, email address, phone number, purchase details, and payment-related transaction information necessary to process and fulfill your order. Full card information is handled by our payment service providers and is not stored by us on this Site.
Customer Support Information: If you contact us, we may collect the information you provide in connection with your inquiry, including order details, return or refund requests, and any information related to product or service issues.
B. How We Use Your Information
We use your personal information for legitimate business purposes, including:
Processing and fulfilling your orders
Sending order confirmations, invoices, shipping notifications, and service-related communications
Arranging shipping and delivery through our domestic fulfillment and logistics partners
Providing customer service, including support for returns, refunds, exchanges, and product-related issues
Helping detect, prevent, and investigate fraud, abuse, or security-related issues
Improving our website, operations, and customer experience
Complying with legal obligations and protecting our legal rights
C. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to help operate the Site, remember your preferences, improve website performance, analyze traffic, and support fraud prevention and security functions.
Depending on how the Site is configured, these technologies may also support analytics or advertising-related activities. You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.
D. How We Share Your Information
We share personal information only as reasonably necessary to operate our business and provide our services. We may share your information with:
Shopify, which powers our online store
Payment service providers that process payment-related transactions
Fulfillment, shipping, and logistics partners that assist with order delivery
Technology, analytics, fraud prevention, or security service providers that support our business operations
Government authorities or other parties where required by law, regulation, legal process, or to protect our rights
We do not sell your personal information for money.
E. Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. Our website uses SSL/TLS encryption to help protect information transmitted through the Site.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
F. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, enforcing our agreements, and complying with applicable legal obligations.
G. Your Privacy Rights
Depending on where you live, including if you are a resident of California or another U.S. state with applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the right to request access to the personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of personal information, subject to applicable exceptions
The right to request a portable copy of certain personal information
The right to opt out of certain types of information sharing, where applicable
The right not to be discriminated against for exercising your privacy rights
To exercise any applicable privacy rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
H. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
I. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last Updated” date above.
J. Contact & Business Information
If you have any questions about this Privacy Policy or would like to submit a privacy-related request, please contact our support team and we will be glad to assist you.
Registered Business & Brand Owner: Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行)
Unified Social Credit Code: 91331002MA2MBFGF6H
Registered Address: Room 1208, Building 3, Business Center, No. 114 Jiefang South Road, Haimen Subdistrict, Jiaojiang District, Taizhou, Zhejiang, China 318000
Authorized U.S. Operations & Payment Support Entity: BASTIANHER LTD
Registered Business Address: 815 W Market St, Louisville, KY 40202, United States
Customer Support Phone: +1 706-628-6309 (Mon - Fri, 9:30 AM - 6:30 PM Eastern Time)
Email: support@nilpferdcubes.com
WhatsApp: +86 131 6591 1188
Order Cut-Off Time: 5:00 PM Eastern Time, Monday to Friday