Legal notice
Last Updated: May 26, 2026
This Legal Notice applies to nilpferdcubes.com (the "Site").
1. Business and Operations Structure
Nilpferd products, brand assets, and brand intellectual property are owned by Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行), the registered business and brand owner for this website.
BASTIANHER LTD serves as the authorized U.S. operations and payment support entity for nilpferdcubes.com. BASTIANHER LTD assists with payment support, order processing, customer support, returns, refunds, and U.S. operational support for purchases made through this Site.
2. Business Information
Registered Business & Brand Owner: Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行)
Unified Social Credit Code: 91331002MA2MBFGF6H
Registered Address: Room 1208, Building 3, Business Center, No. 114 Jiefang South Road, Haimen Subdistrict, Jiaojiang District, Taizhou, Zhejiang, China 318000
Authorized U.S. Operations & Payment Support Entity: BASTIANHER LTD
Registered Business Address: 815 W Market St, Louisville, KY 40202, United States
Customer Support Phone: +1 706-628-6309
3. Brand and Store Information
This Site operates under the Nilpferd brand and focuses on reusable cooling products and related accessories for customers in the United States.
4. Fulfillment, Shipping, and Tax Information
Eligible U.S. orders are fulfilled through our local U.S. third-party warehouse network for customers within the 48 contiguous United States.
All prices displayed on this Site are shown in U.S. Dollars (USD). Unless otherwise stated, prices do not include sales tax. Where required by applicable law, any applicable sales tax will be calculated and displayed at checkout based on the shipping destination and the information provided during checkout.
You will be charged the final total amount shown on the checkout page at the time you place your order. Please refer to our Shipping Policy and other store policies for additional details about shipping, pricing, billing, and customer service terms.
5. Customer Support
Email: support@nilpferdcubes.com
Customer Support Phone: +1 706-628-6309
WhatsApp: +86 131 6591 1188
Customer Support Hours: Monday to Friday, 9:30 AM - 6:30 PM Eastern Time
Order Cut-Off Time: 5:00 PM Eastern Time, Monday to Friday
6. Website Content and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, stock information, and other content on this Site are accurate and up to date. However, minor differences may occur due to display settings, packaging updates, operational adjustments, supplier updates, or technical reasons.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted, to the extent permitted by applicable law.
7. Orders and Store Policies
All purchases made through this Site are subject to our applicable store policies, including but not limited to our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and any additional policy or checkout terms presented on this Site.
By accessing this Site or placing an order, you agree to the applicable terms, policies, and conditions posted on this Site.
8. Intellectual Property
Nilpferd brand assets, intellectual property rights, and related brand materials are owned by Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行). BASTIANHER LTD provides authorized U.S. operations and payment support services for this Site.
No content from this Site may be copied, reproduced, republished, distributed, modified, or used for commercial purposes without prior written permission from the relevant rights holder.
9. Third-Party Services and Technical Support
This Site uses Shopify as our e-commerce platform alongside third-party service providers, payment processors, logistics networks, analytics tools, and customer support tools to support store operations, fulfillment, payment processing, and customer service. References to such third-party services do not alter the business structure stated in this Legal Notice.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Taizhou Fengxing E-commerce Store, BASTIANHER LTD, their owners, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of this Site or your purchase of products, except where prohibited by law.
Nothing in this Legal Notice excludes or limits liability that cannot be excluded or limited under applicable law.
11. Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes in our business operations, legal requirements, policies, or website practices. Any updated version will be posted on this page with the revised "Last Updated" date.
12. Contact Information
Registered Business & Brand Owner: Taizhou Fengxing E-commerce Store (台州市逢星电子商务商行)
Unified Social Credit Code: 91331002MA2MBFGF6H
Registered Address: Room 1208, Building 3, Business Center, No. 114 Jiefang South Road, Haimen Subdistrict, Jiaojiang District, Taizhou, Zhejiang, China 318000
Authorized U.S. Operations & Payment Support Entity: BASTIANHER LTD
Registered Business Address: 815 W Market St, Louisville, KY 40202, United States
Customer Support Phone: +1 706-628-6309
Email: support@nilpferdcubes.com
WhatsApp: +86 131 6591 1188
13. Governing Law and Jurisdiction
Except where mandatory consumer protection laws provide otherwise, matters concerning the registered business, brand ownership, trademark ownership, and intellectual property rights may remain subject to the laws and jurisdiction applicable to Taizhou Fengxing E-commerce Store.
Matters specifically related to U.S. operations support, payment support, logistics assistance, and customer service support may be handled in accordance with applicable U.S. laws and the operational role of BASTIANHER LTD, where required.